1. INTRODUCTION
    This Privacy Policy (hereinafter referred to as the “Policy”) is an official document of Limited Liability Company “Hotel” (hereinafter referred to as “LLC ‘Hotel'”, “Operator”, or “Seller”), located at: 428022, Chuvash Republic, Cheboksary, Gagarin St., 34/2 (hereinafter referred to as the “Company”, “Operator”, or “Seller”). The Policy governs the processing and protection of information about individuals (hereinafter referred to as “Website Visitor”, “User”, “Buyer”, or “Guest”) who use services, information, or programs (including loyalty programs), as well as purchase goods and services through the official website (chebhotel.ru), hosted on the domain chebhotel.ru (hereinafter referred to as the “Website”), and/or purchase goods and services at the Company’s physical location.

    A key condition for achieving the objectives of LLC “Hotel” (hereinafter referred to as the “Operator”) is ensuring the necessary and sufficient level of information security, including the protection of personal data.

    The Personal Data Processing Policy at LLC “Hotel” defines the procedures for collecting, storing, transferring, and other forms of processing personal data, as well as the implemented requirements for personal data protection.

    The User’s/Buyer’s personal data is processed in accordance with Federal Law No. 152-FZ “On Personal Data” and current legislation of the Russian Federation.

    The collection, storage, transfer, and other forms of processing personal data at LLC “Hotel” are carried out at the “Russia” Congress Hotel, located at: 428022, Chuvash Republic, Cheboksary, Gagarin St., 34/2.

  2. DATA COLLECTION
    When registering on the Website, the User provides the following information:
    – Full Name (Surname, First Name, Patronymic) – for room reservations or registering food service orders.
    – Contact Phone Number – for communication with the guest or receiving a free SMS confirmation of the reservation/order. SMS is sent only after the guest personally confirms consent by checking the box “I want to receive a free SMS confirmation of my reservation” on chebhotel.ru in the booking form.
    – Email Address – a booking confirmation with cancellation options will be sent to this address.
    – Room Category, Check-In/Check-Out Dates, Selected Rate Plan, Number of Rooms, Number of Guests – necessary information for guest identification and reservation processing.

    By providing personal data to the Seller, the Website Visitor/User/Buyer consents to its processing by the Seller, including for:
    – Fulfilling the Seller’s obligations under this Public Offer.
    – Promoting the Seller’s goods and services.
    – Conducting electronic and SMS surveys.
    – Monitoring marketing campaigns.
    – Providing customer support.
    – Organizing product delivery.
    – Conducting prize draws among Users/Buyers.
    – Assessing customer satisfaction and service quality.

    “Processing of personal data” includes any action (operation) or set of actions performed with personal data, including:
    – Collection, recording, systematization, accumulation, storage, updating, modification.
    – Retrieval, use, transfer (including to third parties, including cross-border transfer if necessary for fulfilling obligations).
    – Anonymization, blocking, deletion, or destruction of personal data.

  3. PERSONAL DATA COMPOSITION
    Personal data includes any information directly or indirectly related to an identified or identifiable individual. A detailed list is fixed in the internal regulatory documents of LLC “Hotel”.

    All processed personal data is confidential and strictly protected under the law.

  4. PURPOSES OF PROCESSING PERSONAL DATA
    LLC “Hotel” processes personal data for:
    – Formalizing employment and contractual relations (HR, accounting, tax purposes under Art. 22 of Federal Law No. 152-FZ and Arts. 85–90 of the Labor Code).
    – Organizing loyalty programs, marketing/promotional campaigns, surveys, and events (including with third parties).
    – Fulfilling obligations under retail sales contracts at the “Russia” Hotel.
    – Providing services described on the official websites.
    – Promoting services/goods of LLC “Hotel” and partners via direct communication (phone, email, mail, Internet, etc.).
    – Other lawful purposes.
  5. PROCESSING PROCEDURES
    – Non-automated processing: Storage locations and access controls are strictly defined.
    – Automated processing: Technical measures prevent unauthorized access, including:
    – Encryption and access restrictions.
    – Real-time breach detection.
    – System isolation and backup protocols.
  6. SECURITY MEASURES
    The Operator implements:
    – Threat modeling and risk-neutralizing safeguards.
    – Regular security audits and staff training.
    – Access logs and incident response protocols.

    OPERATOR’S RIGHTS & OBLIGATIONS
    – May defend interests in court.
    – May share data with authorities if required by law.
    – May send promotional messages with consent (opt-out via phone +7 (8352) 20-22-80 / 63-05-25 or email nomer@chebhotel.ru).
    – Uses cookies and IP tracking (non-identifiable).
    – Records calls for quality control (confidentiality ensured under Art. 16 of the Federal Law “On Information”).

  7. USER RIGHTS
    The data subject may:
    – Request correction, blocking, or deletion of inaccurate data.
    – Access their processed data and its sources.
    – Be notified of corrections shared with third parties.
    – File complaints with regulatory authorities or courts.
    – Claim damages for violations.
  8. FINAL PROVISIONS
    – This Policy may be updated to reflect legal changes.
    – Posted publicly on chebhotel.ru.
    – Compliance is monitored by the Data Protection Officer of LLC “Hotel”.